Question 1

How can I place an order?

Accepted Answer

Visit our home page and find the state your event in located in. Select the event, enter your athlete details, upload a high-quality photo, and complete the check out process!

Question 2

Will I be able to view my Spotlight Moment before it is printed?

Accepted Answer

Yes, a proof will be sent to you with your details and photo 2-3 weeks before the event. You can submit changes before the deadline.

Question 3

What if there is a mistake on the poster?

Accepted Answer

All Spotlight Moments are reviewed by our team as well as the purchaser. Unless we receive an email with changes from the purchaser, the proof is considered the approved final draft of the Spotlight Moment.

Question 4

Do you offer refunds?

Accepted Answer

No refunds will be issued after the event purchase deadline. If you wish to cancel your order before the event purchase deadline, please email us at buyspotlightmoments@outlook.com.

Question 5

Should I crop or edit the photo before uploading?

Accepted Answer

No, please do not edit your photograph in any way including removing the background. Due to the large scale of the Spotlight Moment, it is imperative to upload a high resolution photo. If you have specific requests regarding editing or cropping, please leave a note on your purchase in your cart.

FAQ

Frequently asked questions

How can I place an order?

Will I be able to view my Spotlight Moment before it is printed?

What if there is a mistake on the poster?

Do you offer refunds?

Should I crop or edit the photo before uploading?